NEW STUDIO FAQ

  • Yes! All memberships and class cards migrated to the new studio. If you have any issues accessing your account on our website or new app, please contact manager@havynhot.com.

  • Yes! You won’t be able to redeem the gift card online, but if you email it to manager@havynhot.com we can redeem it for you.

  • Client visit history and purchase history did not migrate to HAVYN studio accounts, but active credits and memberships did. If you had active passes on your old account but you’re not seeing them on your new HAVYN account, please contact manager@havynhot.com.

  • Active memberships and passes from the old studio are valid at HAVYN! To access your pass in your new HAVYN account, go to login to your account on the website or HAVYN app, and select “Forgot my password”. Enter the same email address you used for your account at the old studio, and HAVYN will send you a password reset! Once you reset your password, you will be able to login to your new account and access your passes. If you run into any issues, please contact manager@havynhot.com.

HAVYN HOT FAQ

  • HAVYN offers a variety of hot yoga and hot pilates classes. See our class descriptions page for more details on our class types!

  • All HAVYN classes are heated to 38 degrees celsius. External weather conditions and the number of students in the room can also affect the temperature. Yin classes are reduced heat.

  • The minimum age to attend HAVYN hot classes ranges between 14 and 16 years old. Before bringing your child or teenager to the studio, please contact manager@havynhot.com to see if they are ready.

    Determinants to know if your child is ready? If they wear deodorant (that means they are sweating/post-pubescent and can likely safely practice in the hot room); if they are already active and interested in using yoga to cross-train for another activity (this shows they're already in tune with their bodies and can more easily regulate their heat and energy levels).

    The minimum age to practice without a legal guardian present is 18 years old.

NEW STUDENTS FAQ

  • Yes! New students can purchase our Intro Month – 28 days of unlimited classes for $49+tax. This Intro Month membership does not include mat or towel rentals, but those can be added on to the month for an additional $20. Sign up for the Intro Month here!

  • We recommend beginners start with HAVYN HATHA to get a feel for the heat. After that first class, start exploring our other class offerings to find what’s right for you!

  • You can sign up for HAVN classes using the HAVN app or on the HAVN website. Classes can fill up, so always remember to sign up ahead of time to save your spot! If you can’t make it to a class you signed up for, cancel your reservation on the app or website more than 4 hours before the class start time to avoid a no show/late cancellation penalty.

  • Wear something that you feel comfortable in that is easy to move around in. You’ll probably sweat a lot, so lightweight, breathable materials that will absorb sweat and dry quickly are best.

  • Always bring a yoga mat, towel, and water bottler to HAVYN classes. We also recommend bringing a change of clothes for after class. If you do not have a yoga mat or towel, we have both available for purchase or rent at the studio. Rentals are $4 each or $6 for both.

  • Yes! We have lockers and showers available in the changerooms. Please leave your belongings in a locker during class, and feel free to rinse off after class.

  • HAVYN classes build strength and flexibility. They also make us more aware of our breath, which ultimately helps to relax and calm the body and mind. People who practice regularly often notice that they are able to better handle stress, have increased focus, are more in-tune with their bodies, and have increased balance as well as strength. Often HAVYN classes can be safely incorporated with a physiotherapy regime, and can be very complimentary with chronic pain management.

GENERAL PRACTICE FAQ

  • No showing or late canceling a class will result in a loss of credit or $15 charge. If you're unable to attend a class you've signed up for, please cancel your reservation (on the website or HAVYN app) more than 4 hours before the class begins to avoid a penalty.

  • Stuff happens – we get it! But unfortunately, latecomers will not be admitted into the studio once class has started. Every class starts and ends on time to help provide a peaceful experience for all. Thanks for your understanding!

  • Waitlisted students are automatically added into class if/when space becomes available. If you’re on a waitlist, you will receive an email or text notification if/when you are added into class. If you are on a waitlist and decide to attend a different class, please remove yourself from the waitlist so that others can join.

  • Yes! You can suspend your membership for up to three months at a time for a $20 convenience fee. Requests for membership suspensions must be submitted at least 7 days prior to the suspension date. This is done by filling out a membership suspension form.

  • If you need to cancel your membership, please submit a membership cancellation request at least 7 days prior to the membership auto-renewal date. If you submit your late, you’ll pay for another month of membership before your membership is canceled (no refunds no auto-pays). To cancel your membership, please fill out our membership cancellation form.

  • We have a lost-and-found at the studio, just ask the front desk or email us to let us know what you lost! We keep items for one month before they are donated. HAVYN is not liable for missing or stolen items. All valuables should be left in a locker during class. Mats stored at the studio MUST be labeled with your full name.

  • All class cards have a 12 month expiry and cannot be extended. Passes and memberships are non-refundable and non-transferable between students. There are no refunds on auto-pays. If you wish to exchange a retail item, you can do so up to 14-days past the purchase date with the receipt and original tags attached. Unused/unworn merchandise only.